An interactive programme transforming groups into effective and resilient teams. Participants will learn how to identify, define and understand how to best utilize team roles and influencing styles. They will practice memorable techniques which inspire team players to achieve outstanding results.
Time Management for Resilience
This programme enables delegates to focus on the important, as well as the urgent tasks. Participants will learn time management tools and techniques to help them plan, prioritise, delegate and generate key results. They will also develop the resilience and skills to effectively manage the ever-increasing demands of work and life today.
Resilience in Selling
An empowering programme inspiring the passion and resilience to sell successfully over the telephone. Participants will practice techniques to strengthen customer relations, inspire confidence and encourage a positive approach. They will learn how to recognize and maximize opportunities, overcome objections and gain commitment from customers.
Health, Safety, Security & Environmental Resilience
A practical programme to equip individuals and teams with the skills, knowledge and resilience, to consistently improve and deliver excellent HSSE performance. Participants will learn how to increase the value and importance of HSSE and understand how they can take responsibility for making a positive difference.
Creating Resilient Presenters
A highly practical programme for presenting with confidence, presence and impact. Participants will learn how to communicate clearly, be prepared, engage with their audience and manage themselves and their audience effectively. They will discover their own style and develop resilient ways of presenting in a variety of different settings. This programme can be tailored according to experience.
Resilience in Customer Service
This programme provides practical tools and techniques to develop exceptional customer service over the telephone. Participants will learn a flexible framework for resiliently managing customer reactions and maximising conversations. They will practice skills to identify customer communication styles and build relationships which generate positive outcomes.
Creative Thinking for Resilience
An exciting and empowering programme to inspire innovative working practices. Participants will discover a practical toolkit of creative skills and techniques designed to build resilience and generate an environment where problems can be explored creatively and constructively.