Case studies
Case study: managing pressure effectively


A business unit (BU) within a leading FTSE 100 company identified the need for a global approach to managing pressure effectively. Several business elements were undergoing considerable change and uncertainty and work related stress had become a key issue affecting business performance and the health of individuals.
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The BU were seeking to train approximately 2000 employees in how to recognise and manage stress in themselves and others and provide them with practical and durable skills to build resilience and improve their performance. The requirement was to establish a proactive and positive approach to supporting leaders and teams. The needs of this global business necessitated a consistent and sustainable approach, which could be adaptable to local country needs and cultures.

The key challenges were:
  • ensuring programmes added value and were credible, sustainable and cost effective
  • shifting and challenging cultural attitudes and beliefs about stress
  • ensuring consistent delivery to the appropriate standard
  • designing culturally appropriate materials for global roll out
  • engaging and empowering people to take responsibility for mitigating the impact of stress
The Action
Working in partnership with the Senior HSSE Manager, an international team was chosen to help globalise the training materials. Three programmes were designed and delivered over a two year period:
  • Resilience For Leaders a 1 day course for managers and team leaders
  • The Resilience Toolbox a 1 and a half day course for individuals
  • Train the Trainer a 4 day course to develop in-house resilience trainers
These programmes have been successfully delivered in over a dozen countries world wide and translated into four languages.
The Resilience programmes formed a key part of the BU meeting its aim of supporting leaders and teams to become more effective in managing themselves during challenging times. The feedback has been consistently positive and roll out is continuing into 2010. The success of the programmes means they have since been adopted by other business units across the organisation.

Case Study: building resilience

The Background

One of the key branches of a £5m turnover Charitable Company wanted to provide services to support people in becoming more resilient and to lower absence levels due to work-related stress. A recent training audit identified that people were experiencing excessive pressure, resulting in stress, anxiety and a lack of work/life balance. These factors were having an adverse effect on individuals' physical and psychological health, as well as their performance. [read more]
The requirement was to deliver a Resilience Programme in a format that would be fully accessible. This required re-design of course handouts and content to ensure all the interactive activities met the brief. Before the programmes were delivered, they were piloted and carefully checked by an internal group.

The Action
Silver Lining Training worked in close partnership with the Training Manager and Training Co-ordinator in the re-design of programme materials. We developed an interactive, fully accessible two day Resilience Programme, which was rolled out across the branch. The areas the programme covered were:
  • Recognising the signs and symptoms of stress
  • Understanding resilience, pressure and stress
  • Building the 5 resilience levels: physical, psychological, behavioural, organisational and lifestyle
The Outcome
A large number of employees attended the training programme. Feedback was excellent and there is a commitment to continue the support of people in the area of health and resilience. "Many people's lives have been changed by the resiliency skills and energy received from Silver Lining. Thank you for your hard work delivering such a fantastic opportunity to our organisation. It has been privileged to work with your inspiring team, keep up the good work". Training Co-ordinator.